Refund Policy
Read our refund policy to understand our commitment to fair and transparent transactions. Learn about our guidelines for refunds and returns at Freight Haul 360.
Need to Cancel & Refund?
Refund Policy
At Freight Haul 360, our aim is to deliver exceptional logistics services and ensure customer satisfaction. We value your partnership and strive to provide solutions that meet your needs. Please review our refund policy, which outlines our approach to refunds and returns:
1. Refund Eligibility:
- Refunds may be considered in situations where our services do not align with the agreed-upon terms and conditions, and when there are documented service failures or errors on our part.
2. Requesting a Refund:
- To initiate a refund request, please contact our customer support team within [X] days from the date of service delivery. You can reach us via our website contact form, email, or phone.
3. Refund Process:
- Upon receiving your refund request, our team will review the provided information and conduct an investigation if necessary. Additional details may be requested as part of the review process.
- Following the completion of the investigation and approval of your request, the refund will be processed within [X] business days. Refunds will be issued to the original payment method used for the transaction.
4. Refund Amount:
- The refund amount will be determined based on the extent of the service failure or error. Freight Haul 360 reserves the right to decide the appropriate refund amount, which may involve a full or partial refund.
5. Non-Refundable Situations:
- Refunds will not be issued for service disruptions or issues resulting from factors beyond our control. This includes, but is not limited to, circumstances such as adverse weather conditions, natural disasters, government regulations, or actions of third parties.
6. Compliance with Policies and Procedures:
- All customers who request a refund must comply with Freight Haul 360’s policies and procedures. Failure to do so may impact the eligibility for a refund.
7. Handling Fees:
- Please note that handling fees associated with our services are non-refundable.
8. Questions and Assistance:
- If you have inquiries or require assistance regarding our refund policy or the refund process, please do not hesitate to contact our customer support team. We are here to assist you.
9. Policy Updates:
- Freight Haul 360 reserves the right to modify or update this refund policy as needed. Any revisions will be posted on our website.
We value your trust in Freight Haul 360 for your logistics requirements and are committed to delivering the best service possible. If you believe you meet the criteria for a refund or have concerns related to our services, please reach out to our customer support team. We will diligently address your request and work towards a satisfactory resolution.